What is the most immediate action a customer should take after experiencing a windshield crack?

The most immediate action a customer should take after experiencing a windshield crack is to assess the crack size and determine repairability. This is important because not all windshield damage is the same, and understanding the size and severity of the crack can help in deciding the next steps. Some small cracks or chips may be easily repairable, which can save the customer from the higher costs associated with a full windshield replacement.

Additionally, by assessing the damage, the customer can also evaluate whether the crack poses a safety risk while driving or obstructs their view, which would require more urgent attention. Waiting to see if it gets worse or ignoring the issue may lead to further damage and more serious safety hazards. Driving to a repair shop immediately may not be necessary unless the damage significantly affects visibility or safety; assessing the situation first allows for a more informed and cautious approach.