If there is a discrepancy between the training manual and the product manufacturer's manual, which should you follow?

In situations where there is a discrepancy between the training manual and the product manufacturer's manual, it is essential to prioritize the training manual. The training manual is designed to align with the specific protocols and safety standards set by your organization. It often includes guidance tailored to the practices and policies that have been established internally, thus reflecting the company's operational procedures.

Following the training manual ensures consistency in the application of skills and knowledge across all employees. It also minimizes the risk of confusion that can arise from following differing instructions between the two documents. Moreover, the training manual often incorporates best practices from years of experience and offers insights into not just how to use the products but to do so in a safe and effective manner that aligns with company standards.

Although the manufacturer's manual is also important and contains relevant technical details specific to the product, in cases of inconsistency, the training manual will provide the framework that the organization operates under, which ultimately takes priority in practice.